Support

Need a hand? Email support@optnin.com and tell us what happened, along with your intag and the device you’re using.

Your account

• Signing in. Use the same provider you signed up with: Sticklet, Apple, Google or Discord.
• Deleting your account. You can do it in the app or from the account deletion page.

Purchases

• Bought in the app. Subscriptions and refunds are handled by the App Store or Google Play, from your account there.
• Bought on optnin.com. Email us and we’ll help.

Calls and notifications

• Can’t hear or be heard. Check that Opt In can use your microphone in your phone’s settings. During a call, the speaker button at the top chooses where the sound plays.
• Missing notifications. Check Opt In’s notification settings in the app and on your phone.

Safety

You can report a message or person and block someone from inside the app. For anything urgent, email us. Our Terms and Privacy Policy have the details.